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Q&A; Physicians & sPas denise zeydel Z salon & sPa Z Salon & Spa continueS to prove itSelf aS one of louiSville'S premier full-Service Salon and SpaS. can you Share with uS the SecretS of your SucceSS? is followed by an application of thick Caribbean body crème, which completes the experience to leave the skin soft and glowing. This treatment is ideal for oily/normal skin types and non-sensitive guests. At Z Salon & Spa we believe our success stems from our guests and what they expect from us. Without our devoted clientele we would not be here. From the beginning, Z Salon & Spa was built on the premise that if we provide each guest with the ultimate experience and highest service, then we would always grow by referrals from satisfed customers. In fact, this year we are celebrating our 20th year. We are proud to say we were able to honor more than 240 original guests who have been with us all those years. Our philosophy at Z Salon & Spa guides us daily in our efforts to serve our guests, and we hope it shows each and every time we have an opportunity to communicate with them or have them visit us. Our Aveda Salt Glow is an excellent treatment to address dry, faky, and rough skin using pure plant oils and Soothing Aqua Therapy salts from the Dead Sea. This service increases circulation to stimulate cell renewal, brighten skin tone giving it a glow, and smoothes the skin's surface to make it feel soft and supple. This is our most popular body service treatment and is great for special occasions requiring that special glow. Keeping the cuStomer happy iS critical in the perSonal-care induStry. how do you train your Staff to Keep a loyal cuStomer? When we hire new staff they go through a comprehensive Z training program at our new talent salon in the Highlands on Bardstown Road. Only when they successfully complete this training are they then promoted to our Shelbyville Road location. Personnel in all areas of the salon and spa continually receive ongoing educational training and reviews by administration as well as their peers. Along with the technical training, we teach our staff to look at each guest as a blank canvas. Every visit is an opportunity for them to create a beautiful masterpiece with a client. The goal is for every guest to leave looking their very best and feeling uplifted about their appearance. you offer a variety of body ServiceS Such aS the caribbean and Salt glow, juSt to name a few. can you give uS Specific detailS about theSe two body ServiceS and otherS that are offered? Our Caribbean Therapy treatment is a tropical treatment using active Caribbean ingredients to revitalize, exfoliate, and soften the skin. A self-warming algae mask is paired with Caribbean ginger and rum extracts to chemically exfoliate the skin. This For a non-exfoliating type treatment, we offer the Rejuvenating Sea Mask, which is like a facial for the body. There are two formulations depending on the skin and results needed: 1.) Sea Science Mask purifes and rejuvenates oily skin and 2.) Herbal Science Mask hydrates and calms sensitive, dry, or sunburned skin. Both treatments leave the skin feeling soothed, refreshed and purifed. All of the body services at Z Salon & Spa are performed by highly skilled spa therapists who are also licensed massage therapists. Body services are available for 50 or 75-minute intervals and both include a 20-minute AVEDA stress relieving scalp massage. what are Some of the moSt important qualitieS you looK for when interviewing candidateS for a poSition? Z Salon & Spa is in the people business. One of the main things we look for is someone with good people skills. To make our customers feel good, we need our staff members to feel confdent in themselves – good eye contact, a smiling face, and a polished look. We have to have someone who is teachable and a good listener. Each of our staff members truly has a desire and love for our customers to look better and feel better about themselves. We look for a visionary – someone with the potential to view a client not on how they currently look, but envision how they could look. located at 9407 Shelbyville Road | 502.426.2226 FA L L 2 0 1 3 w w w. v o i c e - t r i b u n e . c o m | The Voice oF LouisviLLe 63